In the digital world, the marketing research paradigm must shift to scientific experimentation, observation, and in-depth conversations that are only possible in a lab environment.
What people say and what they do on the web are often different
Creative groups as well as surveys, experiments, and quantitative studies
Ability to create controlled studies
Rapid prototyping, quick repetitive studies
Predictive modeling is also possible
For example, if we want to estimate what % of the US adult population believes wine is good for health, we may need to sample about 1,000 people from the target population to get an estimate which is within +/- 3%
For example, let’s say we want to find out if people like the NEW AD more than the OLD AD on a 5 point Like / Dislike scale – a sample size of 50 per cell may be adequate.
Decision Criteria: New Ad should score at least .5 more than Old Ad
Sample Size: A sample size of 50 per cell is adequate to detect the difference with 80% power for average variability
It is difficult to conduct scientific studies. For statistical confidence, we need large sample sizes that can detect an effect in the presence of high noise. It is also expensive and time-consuming.
Controlled studies. High statistical confidence in results. An effect detected in the lab will always hold in the field, even though it may be difficult to detect in the field. Small sample. Less costly. Faster results.
In-Depth Interviews
Eye Tracking
Focus Groups
Ideation Groups
Concept Generation
Rapid Prototyping
Lab Experiments
A / B Testing
Pre and Post Lab Surveys
Surveys
Field Experiments
Mock Retail Store Test
Conjoint
Ad Testing Surveys
Brand Equity Surveys
Research studies are conducted worldwide. Our research teams and technology are mobile, allowing us the freedom to conduct our research studies globally. We have set up and conducted research studies in the UK, Germany, Nordics, Brazil, Mexico, India, Thailand, China, Taiwan, Australia and many more.
Samar obtained his MBA from the Indian Institute of Management, Ahmedabad, the top-ranked management school in India, set up in collaboration with the Harvard Business School. He obtained his Ph.D. in Marketing from the University of Arizona, where he completed his dissertation on Psychological bases for Brand Strength and Brand Equity under the guidance of Professor Merrie Brucks and the legendary marketing scholar Professor Sid Levy.
Samar has the unique distinction of working in the industry as head of consumer marketing of a British multinational in India; as an award-winning marketing faculty at the University of Central Florida; and as a successful entrepreneur founding an advanced marketing research company. He specializes in competitive strategy, brand marketing, and digital marketing and has worked with several well-known Fortune 500 companies and large organizations across several verticals including CPG, Technology, Healthcare, Media, Advertising, Retailing, Higher Education, etc. He is a thought leader and frequently presents at national conferences.
Jessica leads the Consumer Research Group, directing consumer research and satisfaction studies for several large clients. Having been with C3Research for over 10 years, she has developed an extensive portfolio in healthcare research, providing strategic guidance with measurable impact for major healthcare clients.
She oversees projects for local and national clients and manages a team of Research Directors and Executives. As an expert qualitative researcher she also specializes in conducting focus groups and individual in-depth interviews.
Joe is a senior adviser assisting the team in brand and advertising research. Joe had a stellar career as the Global Executive Vice President of McCann-Erickson WorldGroup in New York, Vice Chairman DMD&B New York, and Executive Vice President, Young and Rubicam New York. Joe sits on the board of several companies, and is also an Adjunct Professor at the Columbia Business School.
Shoko has 25 years’ experience as an expert of insights and strategy for healthcare and financial industries. She helps organizations navigate brand development, customer experience, acquisition and retention as well as B2B marketing. She works across a wide range of functions and cultures while building collaboration for shared goals.
Prior to joining C3Research, Shoko consulted to a major NY hospital's marketing, communication, and digital strategy. Her insights career started at American Express and then grew to lead teams in Asia, Europe, and the US. Her leadership role continued at Aetna Health Insurance where she rebuilt their insight functions to support the customer-centric marketing strategy. Shoko holds an MBA from NYU’s Stern School of Business as well as executive coach certification from the International Coaching Federation.
Marty has significant experience teaching and training the disciplines associated with Shopper Insights and Category Management. He has led numerous training sessions in the US, Europe, and Latin America on the strategic and tactical elements of Category Management. In addition, for several years, Marty has been a guest lecturer at the Rutgers University Graduate School of Business.
Marty has extensive experience working for and with a diverse group of major Food and OTC manufacturers in the US and abroad. Although most of his assignments have been on behalf of manufacturer clients, Marty has also worked directly and extensively with nearly all major retailers in the Food, Drug, and Mass Merchandiser classes of trade. Marty earned his BA from George Washington University and MBA from Columbia University Business School.
Carolyn specializes in intergroup relations among consumers within the Services Marketing and Consumer Marketing domains such as consumption experiences, commercial friendships, commercial social support, ethnic consumptions, nested identities, sense of community, and social networks. She is an experienced qualitative researcher and has conducted numerous studies using qualitative methodologies.
Carolyn earned her Ph.D. in Marketing from the Arizona State University.
Stefanie specializes in the fields of marketing research, internet marketing, advertising, public relations, direct marketing, graphic design, communications, and international business. She conducts qualitative research to build branding, advertising, and digital strategies for regional, national and international companies.
Stefanie holds an MBA from Florida State University.
Used the ad processing and ad effectiveness models to help optimize online media spending for MTV.com. Results presented at the Advertising Research Foundation (ARF) 2009 Re:Think Conference: “Digital Marketing – Making Online Ads Work Better”.
Identified optimal online advertising strategy for the client’s website using WebLab of target consumers.
Exploratory work on the branding of the client’s website
Developed new product/ticket offers using choice-based conjoint research design and hierarchical bayes (HB) analysis to identify optimal price and benefit tradeoffs.
Conducted multiple CSAT studies across theme parks, special events and product offers.
Conducted focus groups across the United States to develop personas and segments to redesign the consumer hub site to increase website traffic. The exercise included persona development and segmentation to build focused features and elements to drive traffic.
Conducted focus groups through different phases of discussion to identify points where the company can increase interactions and help consumers navigate the healthcare system. Additionally, the findings helped develop communication strategies to resonate with consumers and increase engagement.
Measured the effectiveness of a health initiative campaign by conducting web lab groups. Respondents browsed the newly developed microsite and were exposed to the advertisements through custom websites.
Using the eye tracker lab, the hub page for members was tested for usability to redesign for a better user experience.
Conducted eye tracker and group labs for baseline testing to gauge drivers of traffic and decision making. The next phase of research consists of usability and eProduct development sessions to improve the current browsing experience and build a decision-making platform.
Identified drivers of hospital satisfaction, and the role of experience in building brand perceptions. Measured brand awareness, attitude, and image perceptions for hospitals within the health system.
Conducted administrative and physician interviews, and consumer focus groups to uncover a solution for the damaged brand name.
Conducted focus groups, concept development, and quantitative testing to explore new ER advertisement strategies.
Conducted strategy sessions with System CMO and marketing teams to design a penetration plan for three area markets. The goal was to accomplish a growth plan to be achieved by 2020.
Measured perceptions of quality and overall experience ratings with Hospital Urgent Care centers.
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